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The Citizens’ Representative

Message from the Citizens’ Representative

Welcome to our website. I hope you find the information on this site to be resourceful and informative.

As a non-partisan Officer of the House of Assembly my mandate is to receive complaints from citizens who feel they have been treated unfairly with respect to their contact with provincial government departments, agencies and corporations. If my staff and I cannot mediate these complaints we will conduct independent investigations, make recommendations and report accordingly to the House of Assembly.

Since this Office opened in 2002 we have met hundreds of citizens who have confidentially registered complaints. We have visited many of them in their home towns.

In this regard I am committed to providing a high level of service throughout all of Newfoundland and Labrador.

That commitment is fulfilled by regular travel to communities outside the North East Avalon. We have also had the opportunity to meet a large number of elected officials and public employees dedicated to improving public services throughout the Province.

I am often asked by citizens; what is it your Office does? And, how does your Office conduct its work? I hope this website will prove to be a useful tool in answering these questions.

I invite you to browse the various links on our website to review our publications, the processes involved in filing a complaint, and the legislation which defines what we do.

If you require further information, or wish to provide feedback on our website, I welcome you to contact our Office.

Barry Fleming, Q.C.

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